Privacy Policy

Gold Saddle Studio
Last updated: [DATE]

[LEGAL BUSINESS NAME], trading as Gold Saddle Studio ("Gold Saddle Studio", "we", "us"), operates the website at goldsaddle.com, including all related information, content, features and enquiry forms (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, submit an enquiry, or otherwise communicate with us.

Our website is built and hosted on Wix, which enables us to provide the Services to you. Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, we may collect or process:

Contact details including your first and last name, email address, telephone number and company name, which you provide when you submit our Start A Project enquiry form.
Communications with us including the content of the message you send through our enquiry form and any email or other correspondence that follows.
Device information including your IP address, browser type, device type, operating system and other unique identifiers collected automatically when you visit the Services.
Usage information including the pages you view, how you arrived at the Services, the links you click and how long you spend on a page.

We do not sell products through this website. We do not collect payment card details, financial account information or account log in credentials through the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, when you complete our enquiry form, email us, or otherwise communicate with us.
Automatically through the Services, from your device and browser, including through cookies and similar technologies.
From our service providers, when we engage them to host our website or to measure how the Services are used.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Responding to your enquiry. We use the details you submit to reply to you, to discuss your project, to prepare a proposal and to maintain our working relationship with you.
Providing and improving the Services. We use device and usage information to operate the website, understand which pages are useful, diagnose problems and improve the content we publish.
Marketing communications. Where permitted by law and where you have asked to receive them, we may send you updates about our work and services. You may opt out at any time using the unsubscribe link in any such email, or by contacting us using the details below. We do not currently send marketing emails.
Security. We use personal information to protect the Services, to detect and investigate malicious or fraudulent activity, and to keep our website and records secure.
Legal reasons. We use personal information to comply with applicable law, to respond to valid legal process, and to establish, exercise or defend legal claims.

How We Disclose Personal Information

We do not sell your personal information. In certain circumstances we may disclose personal information to third parties for the purposes described in this Privacy Policy, including:

With Wix, which hosts our website and stores the enquiries submitted through it.
With Google, which provides the analytics we use to measure how the Services are used.
With other vendors and service providers who perform services on our behalf, such as email, cloud storage and IT support.
With our professional advisers, such as our accountants and lawyers, where reasonably necessary.
In connection with a business transaction, such as a merger, acquisition or sale of assets.
Where we are required to do so by law, to respond to valid legal process, to enforce our terms, or to protect our rights or the rights of others.

Relationship with Wix

The Services are hosted by Wix. Wix collects and processes personal information about your access to and use of the Services in order to provide and improve the hosting service. Information you submit through our enquiry form is transmitted to and stored by Wix, and may be processed in countries other than the one you live in. You can read how Wix handles this information in the Wix privacy policy at wix.com/about/privacy.

Cookies and Analytics

The Services use cookies and similar technologies. Some are necessary for the website to function, such as those set by Wix to keep the site working and secure. Others help us understand how the Services are used.

We use Google Analytics to measure website traffic and understand how visitors use our pages, including which pages are viewed, how visitors arrive at the site and which enquiry forms are completed. Google Analytics sets cookies and receives your IP address and device information. You can prevent Google Analytics from collecting your data by installing the Google Analytics opt out browser add on at tools.google.com/dlpage/gaoptout.

Most browsers let you refuse or delete cookies through their settings. If you do, parts of the Services may not work as intended.

We do not currently use advertising or retargeting technologies on the Services. If that changes, we will update this Privacy Policy before doing so.

Third Party Websites and Links

The Services link to websites and social media platforms operated by others, including our profiles on Instagram, Facebook, LinkedIn and Pinterest. If you follow a link to a site we do not control, you should review that site's privacy policy and terms. We are not responsible for the privacy practices or content of those sites, and including a link does not imply that we endorse them.

Children's Data

The Services are intended for business use and are not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, contact us using the details below and we will delete it. As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share the personal information of anyone under 16 years of age.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold. Please be aware that no security measure is perfect, and information sent to us over the internet may not be secure while in transit. We recommend that you do not send sensitive or confidential information to us through unsecured channels.
We keep enquiries and related correspondence for as long as needed to respond to you, to carry out any work that follows, and to meet our legal, tax and accounting obligations. When we no longer need your personal information, we delete it or de-identify it.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

Right to access or know. You may request access to the personal information we hold about you.
Right to delete. You may request that we delete personal information we hold about you.
Right to correct. You may request that we correct inaccurate personal information we hold about you.
Right of portability. You may request a copy of the personal information we hold about you in a portable format, in certain circumstances.
Right to opt out of sale or sharing. We do not sell personal information, and we do not share it for cross context behavioral advertising.
Managing communication preferences. If we send you marketing emails, you may opt out at any time using the unsubscribe link in the email. We may still contact you about an enquiry you have sent us.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request. You may use an authorised agent to make a request on your behalf, in which case we will ask for proof that you have authorised them. We will respond within the time required by applicable law, and we will not discriminate against you for exercising your rights.

If you visit the Services with a Global Privacy Control signal enabled, we treat it as a request to opt out of sale or sharing for that browser and device. We do not respond to other Do Not Track signals.

For California Residents

If you are a California resident, you have the rights described above under the California Consumer Privacy Act, as amended. The categories of personal information we collect, the sources we collect it from, our purposes for using it and the parties we disclose it to are described in this Privacy Policy. We collect this information to respond to enquiries, to operate and improve the Services, for security and to meet our legal obligations. We do not sell personal information and we do not share it for cross context behavioral advertising.

California residents may also request information about disclosures of personal information to third parties for their direct marketing purposes under California's Shine the Light law. To make such a request, contact us using the details below.

Complaints

If you have a complaint about how we handle your personal information, contact us using the details below and we will look into it. Depending on where you live, you may also have the right to lodge a complaint with your local data protection or consumer protection authority.

International Visitors

The Services are operated from the United States and are intended for visitors located there. If you access the Services from outside the United States, your personal information may be transferred to, stored and processed in the United States and in other countries where our service providers operate, where data protection laws may differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Last updated" date above.

Contact

If you have questions about our privacy practices or this Privacy Policy, or you would like to exercise any of the rights available to you, please contact us:
[LEGAL BUSINESS NAME]
[STREET ADDRESS]
[CITY, STATE, ZIP CODE], United States
Email: [CONTACT EMAIL ADDRESS]
Telephone: [TELEPHONE NUMBER]